General US/Mexico Privacy Policy

Date: 2023/01/30

Revised February 24, 2025

Introduction

Viterra USA, Inc. and its affiliates and subsidiaries (“Company”, "US", or “We”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Privacy Policy”).

This Privacy Policy applies to your provision of information to Company, including, without limitation, in person, by phone, through mail or email or through the website www.viterra.us and other Company-owned and/or operated websites, mobile sites, mobile applications or social media account (collectively, our “Site”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This Privacy Policy applies to information we collect:

On our Site.
In e-mail, text and other electronic messages between you and Company that are related to the services that Company is providing you.
Through mobile and desktop applications you download from our Site or from applications marketplaces.
In person, by phone or through mail, including from parties that interact with Company directly (our customers or service providers, or other individuals that request information or otherwise voluntarily provide us with their information or otherwise consent to the disclosure of such information to us).

This Privacy Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on our Site.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you may not use our Site or otherwise disclose information to Company. By accessing or using our Site or otherwise disclosing to us information, you provide your freely-given, unambiguous, informed, and specific consent to our collection, use, and sharing of your information in accordance with this Privacy Policy.

Children Under the age of 13

Our Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Site or on or through any of its features or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy-us@viterra.com.

Information We Collect About You and How We Collect It

We may collect several types of information, including information:

by which you may be personally identified, such as name, postal address, e-mail address, telephone number, customer identification number or any other identifier by which you may be contacted online or offline (“personal information”).
that is about you but individually does not identify you.
about your Internet connection, the equipment you use to access our Site and usage details.

We collect information:

Directly from you when you provide it to us.
From a third party, including when you consent to such third party's sharing of your information with us.
Indirectly from the individuals and the parties with which we do business.
Automatically as you navigate through the Site. Information collected automatically may include usage details, Internet Protocol (“IP”) addresses and information collected through cookies, web beacons and other tracking technologies.

Information You Provide to Us

We may collect information that your provide directly to us. This information we collect may include, without limitation:

Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Site.
Records and copies of your correspondence (including e-mail addresses), if you contact us.
Details of transactions you carry out with Company (e.g. balances, contracts and tickets).

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information, including about your equipment, browsing actions and patterns. This information is used for analytical purposes and to help us provide more relevant services to users. We may also use this information to administer and troubleshoot the Site.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
Flash Cookies. Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of our Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Information We Receive from Third Parties

We may receive information that third parties provide to us, which may include information about you. This Privacy Policy does not apply to information collected through or by any third party. If you have any questions about such third parties’ privacy practices, you should review their privacy policies.

How We Use Your Information

We may use your information for various purposes related to our operations and your use of the Site. For example, we may use information that we collect about you or that you provide to us, including any personal information:

To present our Site and its contents to you.
To provide you with information, products or services that you request from us.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Site or any products or services we offer or provide through it.
To send you technical notices, updates, security alerts and support, and administrative messages.
To respond to your comments, questions and requests, and provide customer service.
To monitor and analyze trends, usage, and activities in connection with our Site.
To detect, investigate or prevent activity that may be illegal, violate our policies, cause harm to our operations or compromise our security.
To comply with legal and regulatory requirements, required disclosures and choices and controls that may be available.
To personalize online or mobile content and user experiences.
To conduct internal audits and workplace investigations.
To maintain appropriate records for internal administrative purposes.
To protect the rights and property of us and others.
To train our staff.
To investigate and enforce compliance with and potential breaches of Company policies and procedures.
To engage in corporate transactions, such as for evaluating potential mergers and acquisitions of Company.
To perform workforce analytics, data analytics, and benchmarking.
To carry out debt-recovery functions.
To perform operational functions in connection with our business, including data analysis, audits, developing and improving products and services, enhancing the Sites and identifying usage trends.
In any other way we may describe when you provide the information.
In connection with your actual or potential employment (to the extent applicable to you).
For any purpose that would be reasonably expected by you.
To fulfill any other purpose for which you provide it.
For any other purpose with your consent.

Aggregated and de-identified information cannot reasonably be used to identify you and, therefore, no longer constitutes personal information. Such de-identified and/or aggregated information that does not identify individuals is not subject to this Privacy Policy.

We may keep your information for as long as is necessary for our business purposes, to protect ourselves in the event of a legal claim, or as permitted or required by law.

We do not perform processing of your information which constitutes profiling in furtherance of decisions that produce legals effects or similarly significant effects concerning you.

Customer Preference and Opt-Out Choices

We may also use your information to contact you about our services that may be of interest to you. If you do not want us to use your information in this way, please provide notice to Company through one of the following ways:

Adjust your user preferences in your account profile; or
To opt-out of receiving promotional or marketing emails from Company at a specific email address, you may use the unsubscribe link in the footer of any email sent by Company or contact us by mail at:

Viterra USA
ATTN: Administrator
1331 Capital Ave.
Omaha, Nebraska 68102-1106

Note: It may take up to 10 business days to process your request.

To opt-out of mobile marketing for a specific mobile number, you may:

Reply STOP on your mobile phone/wireless device. You will receive a confirmation text that you have been opted out.

Note: Please allow 10 business days after contacting us to process your request.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. Such information is not subject to this Privacy Policy.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

To our subsidiaries and affiliates.
To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To parties who provide website analytics.
With partners, vendors, consultants, service providers, contractors, or our related entities who need access to such information to carry out work or perform services on our behalf.
With strategic partners who provide additional features on the Site. These strategic relationships may include business partners, sponsors and co-branded Site features. The use of your information by these third parties is subject to their own privacy practices and you should check their website for information regarding their privacy policies.
As may be permitted or required by law (including, but not limited to, court order or subpoena), or to prevent or investigate suspected fraud, violations of any agreement we have with you, or activity that appears to us to be illegal or may expose us to legal liability.
In response to a request for information, if we believe disclosure is in accordance with or required by, any applicable law, court order, rule, regulation or legal process.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Company is among the assets transferred.
To fulfill the purpose for which you provide it. For example, if you sign up to receive email communications from us, we collect your email address and any related information you provide. If you sign up to receive phone or SMS text message communications from us, we collect your phone number and any related information you provide.
For any disclosure that would be reasonably expected by you.
For any other purpose disclosed by us when you provide the information.
With your consent or at your direction.
As otherwise would, under the circumstances, be reasonably expected by a consumer.

Regardless of your opt out or profile preferences, we may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce any agreement we may have with you.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers or others.

Choices About How We Use and Disclose Your Information

In some circumstances we give you choices about the ways we collect, use and disclose your personal information. If so, we may ask you to indicate your choices at the time we collect your personal information. If you have created an account or a personal profile on our Site, you may update some or all of your privacy choices by changing the settings on your account settings or profile page.

California residents may have additional rights regarding the collection and disclosure of their personal information. Please refer to the supplemental notice for California residents found on our Site entitled “Privacy Notice for California Residents”.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to: +1 (877) 346-1797 or privacy-us@viterra.com. However, please know Copmany does not currently sell data triggering this Nevada statute's opt-out requirements.

Accessing, Correcting, and Deleting Your Information

You can review and change your personal information by logging into our Site and visiting your account profile page. Account users may delete their user profile information by deleting their account.

California residents may have additional rights regarding the access and deletion of their personal information. Please refer to the supplemental notice for California residents found on our site entitled “Privacy Notice for California Residents”.

Third Party Features

Our Site offers links to other third party websites that may be of interest to you. The links provided on our Site are provided solely for your convenience and may assist you in locating other useful information on the Internet. When you click on these links, you will leave our Site and be redirected to another website.

These third party websites are not under the control of Company and are not subject to this Privacy Policy. In using such third party websites please be aware that each third party website is subject to its own privacy policies and is not covered by our Privacy Policy. We make no representation or warranty regarding the accuracy of the information contained on such third party websites, and Company disclaims all responsibility relating to or resulting from your use of such third party websites.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Our security measures include industry standard technology and equipment to help protect your personal information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Further, where you are given the option to authorize additional users to access your account, it is your responsibility to request removal of such user(s)’s access by emailing privacy-us@viterra.com once you no longer want such user(s) to have access.

Unfortunately, the security of transmission of information via the Internet cannot be guaranteed. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Changes to Our Privacy Policy

This Privacy Policy may change from time to time. It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our Site’s home page. Your continued use of our Site after we make changes is deemed to be acceptance of those changes. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: privacy-us@viterra.com.

Privacy Notice

For more information about our Privacy Policy, view the Viterra EEA Privacy Notice.